Privacy Policy

Doctor V Herbal (“we,” “our,” or “us”) is a herbal wellness brand operating at doctorvherbal.com. We offer herbal sanitary care products and are expanding into herbal hair care and plant-based nutrition. Our registered contact address is reachable at admin@doctorvherbal.com.

We may collect the following categories of personal data:

• Contact information — name, email address, and phone number when you fill out a contact form or subscribe to our newsletter.
• Order & transaction data — purchase history, billing/shipping address, and payment reference numbers (we do not store full card numbers).
• Usage data — pages visited, time spent, referral source, browser type, and device type, collected via cookies and analytics tools.
• Communications — messages you send us via email or the contact form.

We do not knowingly collect data from children under 13.

We use your data to:

• Process and fulfil orders and handle customer service queries.
• Send transactional emails (order confirmation, shipping updates).
• Send marketing communications — only with your explicit consent.
• Improve our website, products, and user experience through analytics.
• Comply with legal obligations and prevent fraud.

Where applicable, we process your data on the following legal bases:

• Contract — to fulfil your order.
• Consent — for marketing emails and non-essential cookies.
• Legitimate interests — to analyse site usage and prevent fraud.
• Legal obligation — where required by applicable law.

We use cookies to enhance your experience. Essential cookies are always active; analytics and marketing cookies require your consent. You can manage your preferences at any time via the Cookie Preferences link in the footer. For full details, see our Cookie Policy.

We do not sell your personal data. We may share it with trusted service providers (e.g., payment processors, logistics partners, email platforms) who act as data processors and are bound by confidentiality agreements. We may disclose data when required by law or to protect our legal rights.

We retain personal data only as long as necessary for the purposes described above or as required by law. Order records are kept for a minimum of 7 years for tax and legal compliance. Marketing consent is retained until you withdraw it.

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Object to or restrict certain processing.
• Withdraw consent at any time (this does not affect prior processing).
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at admin@doctorvherbal.com. We will respond within 30 days.

Our website may link to third-party platforms such as Amazon. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

We implement industry-standard technical and organisational measures to protect your data. However, no internet transmission is completely secure; we cannot guarantee absolute security.

We may update this policy from time to time. Material changes will be communicated via a notice on this page and, where appropriate, by email. The “Last updated” date above always reflects the current version.

For any privacy-related questions or to exercise your rights, please contact us at admin@doctorvherbal.com.